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SHIPPING AND RETURNS

Delivery costs / Shipping fees

FRANCE
We offer different delivery methods to best meet your requirements:
  • For packages delivered in Metropolitan France, delivery costs are free from €150.
How is my package shipped?

Gamme Blanche packages are carefully wrapped and presented in their cotton muslin pouch, and are dispatched within 2 to 3 working days.

International / International shipping

We deliver worldwide, please note we offer options:

  • Tracked shipping - 20€
  • Tax & duties are not included

    Returns & cancellation rights

    How can I return an item ordered on the www.gamme-blanche.com website?
    In accordance with articles 121-21 and following of the consumer code, you have the possibility of returning any product ordered on the site www.gamme-blanche.com within 14 days following the date of delivery, in its condition and original packaging, accompanied by its invoice, at your expense. It is possible to exchange, to benefit from a credit, or a refund.

    The products must be returned in perfect condition, complete (accessories, instructions, warranty, etc.) accompanied by the invoice stating the customer's contact details as well as their desire to receive a refund, exchange or credit note.

    For any return request contact us at: gammeblanche@gmail.com

    The shipping costs related to the return of the products remain the responsibility of the customer.

    With regard to personalized orders: Article L121-20-2 of the Consumer Code provides that “the right of withdrawal cannot be exercised for contracts for the supply of goods made to the consumer's specifications or clearly personalized. »
    If a tag is attached to an earring, it must not be removed otherwise the refund cannot be made.
    For any exchange or refund request, please send us an email to the following address: gammeblanche@gmail.com . Any purchase made on our online store cannot be exchanged or refunded at one of our resellers.

    CARE PRODUCTS AND COMPOSITION

    What is the composition of Gamme Blanche jewelry?
    All our jewels are made of 925 brass or silver (92.5% pure), and are covered with a layer of precious metal (1 to 3 microns) such as gold (14 or 18 carats), rose gold, or rhodium (equivalent to platinum).
    Our jewels are treated to limit the risk of allergy and do not contain nickel.
    How do I care for my Gamme Blanche jewelry?
    Jewelery worn daily with care rarely requires exceptional care, especially if it is cleaned periodically with delicacy and stored properly.
    In order to preserve the shine of your jewelry, it is necessary to avoid contact with water and humidity, as well as with perfume. Perfume, cosmetics, alcohol, chemicals, lemon and other acids as well as salt water and especially chlorine are the enemies of jewelry. It is therefore advisable to wear make-up and perfume before putting on your jewellery.
    We recommend cleaning your jewelry with toothpaste. You can use a soft brush and lukewarm soapy water to remove accumulated deposits (salt water, chlorine, suntan oils). Then rinse them with fresh water and wipe them with a soft, dry cloth.
     
    What should I do to prevent my jewelry from turning black?
    Your jewelry will acquire a patina over time, this is completely normal. To avoid any oxidation, wipe your jewelery after wearing it and simply store it in its case or in your jewelery box.

    GUARANTEE

    What guarantees?
    The Gamme Blanche warranty exclusively covers manufacturing defects detected and noted by our departments within 3 months from the duly proven date of purchase.
    You can send us your request by email at info@gamme-blanche.com
    All the products supplied by the seller benefit from the legal guarantee provided for by articles 1641 and following of the Civil Code.
    On the other hand, the guarantee totally excludes damage caused by improper use, incidents, accidental events, natural alterations or due to wear and tear and changes deriving from normal use of the jewel.
    *As long as the item can be re-made.
     
    Can I have my jewelry re-gilded at Gamme Blanche?
    Unfortunately we do not provide this service. On the other hand, you can have them gilded at your own expense, at a goldsmith.

    MANUFACTURING

    Where are Gamme Blanche jewelry made?
    The Gamme Blanche collections are made with passion in our carefully selected workshops in Jaipur, the Indian capital of jewelry, for their know-how recognized worldwide but also for their ethics; no children work there, and each craftsman receives a decent salary and one day off per week.
    We also try to minimize our impact on the environment (we optimize our logistics to minimize our carbon footprint, we prefer natural or recyclable packaging to plastic...).
    The choice of high quality materials, experienced craftsmen and the extreme care taken in all phases of the manufacture of our jewelry are a priority... The hand of man intervenes at each stage. That's why we try to minimize its impact on the environment.

    Each piece of jewelery bears the Gamme blanche label: the proportions, the association of colours, the composition, the balance (notably in the creation of earrings) call for specific expertise and technicality. The same care is taken at all stages of production; the smallest ring is chosen, each pearl is selected with regard to its size and its reflections.

    MULTIPLE PAYMENTS WITH ALMA

    If you pay for your order in installments, you accept Alma's general customer conditions . as well as Alma's special conditions for GAMME BLANCHE customers .

     

    PRICES OF REPAIR SERVICES

    Broken chain on a ring: €35
    Regilding alone depending on the model: from €25
    Polishing: 13€
    Welding only: 30€
    Sizing: from €38

     

    PRIVACY POLICY / PRIVACY STATEMENT

    SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

    When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
    When you browse our store, we also automatically receive your computer's internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
    Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

    SECTION 2 - CONSENT

    How do you get my consent?
    When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
    If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

    How do I withdraw my consent?
    If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at gammeblanche@gmail.com or mailing us at:
    Gamme Blanche
    4 rue saint jacques 59800 Lille France

    SECTION 3 - DISCLOSURE

    We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

    SECTION 4 - SHOPIFY

    Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
    Your data is stored through Shopify's data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

    Payment:
    If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
    All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
    PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
    For more insight, you may also want to read Shopify's Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

    SECTION 5 - THIRD-PARTY SERVICES

    In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
    However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
    For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
    In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
    As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
    Once you leave our store's website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website's Terms of Service.

    Links
    When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
    Google analytics:
    Our store uses Google Analytics to help us learn about who visits our site and what pages are being looked at

    SECTION 6 - SECURITY

    To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
    If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

    SECTION 7 - COOKIES

    Here is a list of cookies that we use. We've listed them here so you that you can choose if you want to opt-out of cookies or not.
    _session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
    _shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider's internal stats tracker to record the number of visits
    _shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
    cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
    _secure_session_id, unique token, sessional
    storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
    PREF, persistent for a very short period, Set by Google and tracks who visits the store and from where

    SECTION 8 - AGE OF CONSENT

    By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

    SECTION 9 - CHANGES TO THIS PRIVACY POLICY

    We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
    If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

    QUESTIONS AND CONTACT INFORMATION

    If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at Gammeblanche@gmail.com or by mail at
    Gamme Blanche
    [Re: Privacy Compliance Officer]
    4 rue saint jacques 59800 LILLE - FRANCE
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